Having a business isn’t always easy, especially when it comes to the increasing amount of telephone calls and messages that you have to go through in order to keep your entire business compliant and maintain customer satisfaction. Most importantly, there are numerous times when your customers want to schedule appointments, meetings, consultations, and even be able to reach you when your business closes. Fortunately, there are options out there by using an after-hours phone service. We’ll talk about how they can help.
They’re There When You’re Not
Everyone wants to go home at the end of the day, and you deserve to as well as your staff. You can hire an answering service in order to assist your customers and represent your business to the fullest so that you can enjoy your time off, and have everything ready for you in the morning. If there is an emergency, there are ways that a 24-hour answering service can also forward calls to the right emergency personnel, or even you if you set that up.
How do I Hire a Phone Service?
The process is actually quite simple. Simply get ahold of them and get a quote right? Not so! There are many things you want to look for when you’re hiring an answering service or call forwarding center. Keep in mind you never want to consider the term outsourcing (even though that’s what some people consider it).
- Check for Flexible Packages
Sometimes you may want some features, while you don’t want everything under the sun. Be sure that your call center has numerous options available to choose from. If you want a package based on services that you need, but don’t want to have to choose from the direct handful of packages they have, be sure that they can work with you.
- Ask About their Greetings
Don’t ever go in blind. You want to call them from time to time and know that they’re working for you and representing you the best way possible. Give them “secret” calls so they’ll think you’re a customer at first once in a while. But with that little tip aside, ask about their greetings, and make sure that you can have access to a console that can literally give you everything at the touch of a button (or keyboard and mouse).
- See What Call Filtering Services they Offer
Once you run a business of any sort, no matter how small it is, you’re going to get flooded with spam calls. It’s just nature. Make sure that your company has ways to filter these calls out so that you only have to deal with your own potential customers and clients, or to get new ones.
For the best 24-hour answering service that we’ve found, you can greatly benefit from hiring Direct Line Inc from their website, www.directlineinc.com/after-hour-answering-services. They offer numerous services from voicemail, all the way to being more than just a phone answering system. You can even use them as an employee call-in line if you have enough employees for your company.